C'est terminé Amusez-vous bien !

En cours d'execution... Cela devrait prendre 5 à 10 minutes et vous allez tous avoir vos 100 écus additionnels !

Merci encore pour votre support.

aknoth wrote:C'est aussi ce qui me semblait, d'où ma question.

Si le total bonus était de 200, je vais devoir vous rajouter (à tous) un autre 100 écus.
Je vais executer les transactions cette nuit certainnement après vérification.

Autre question sur le même thème, je me souviens plus si c'était 100 ou 200 écus de prévus ? 200 écus. 200 écus en tout oui. (Donc 100 bonus pour ceux ayant la clé). Je viens de lancer un scripte pour corriger le problème pour ceux qui n'ont pas reçu les 100 écus additionnels. Le problème devrait ê...

I double checked and you all got it. The items are not in your bag but at the account level. You need to redeem them on one character from the in-game shop window.

Also FYI: 985 accounts were affected.
Again we are really sorry for the inconvenience....

Each of you received 9 infusions! Enjoy.
You may need to re-log if you were logged while the script was running

Server is now online.

Will add 9 infusions for the downtime to all active account (account with at least one active character on Hypporiel for the past 2 weeks) later today or tomorrow. It is about 1 infusion per hour of down time to compensate.

Server is restarting right now (this process takes a while as we need to execute all late actions). Should be back online in 5 to 10 minutes Google translate: Serwer jest teraz ponowne uruchomienie (ten proces trwa trochę czasu, ponieważ musimy wykonać wszystkie czynności późno). Powinny być z powro...

Update (za pomocą Google Translate): Płyta została wyswapowany i będę ponownie uruchomić serwer wkrótce. Mam nadzieję, że tym razem nie będzie nie więcej wadliwy sprzęt.

Ponownie, bardzo mi przykro za niedogodności ...

Also, we are going to give you some infusion to make up with the down time.
I will add several infusion (will depend of the total down time including 2 weeks ago) to all account with at least one active character on Hypporiel (created before today)

This is happening again after update, so maybe next time you guys finish update/maintaince check if all servers are working. It'll save you some time and players won't complain on forum :P This is an hardware issue. The update has nothing to do with the problem unfortunatly :( Our provider did some...

yeah sure... again our server, again at the same times and then you have players in the ass ... Please refrain from using that sort of language (your previous post too) or I'm just going to lock you. We have no control over the hardware and our provider is checking it right now. The memory was the ...

Ticket has been opened to our dedicated server provider.
This is the second time in 2 weeks, they will have the change the mother board I think and it may take few hours. Will keep your updated.

Again, sorry for the inconvenience.

Viki wrote:et même si vous avez une sauvegarde? en cas de défaillance d'un disque.

We are talking about hardware failure here... If the server hardware is not working we need to replace it... DB backup will not help with this in anyway...

Good news. Server is back online.
The issue was with the memory, one of the DIMM was basically dead and they had to replace it.
Really sorry for the inconvenience

Viki wrote:Avec un coeur lourd que je vous écris ce post, mais les jours de Gameforge tels défauts étais pas...

It is an hardware failure... I do not think GameForge can avoid that too
Those failures are very rare and we are very unlucky to get one.

yes the server keeps going down. We have to start a diagnostic (our host provider) and this can take from 2 to 12 hours.
Doing our best to bring it online as soon as possible.

Our host provider is still working on it.
We tried to restart the server multiple times and we are trying to find the issue, if it is an hardware issue, they will need to replace the rack and this takes some time.

Really sorry for the inconvenience, we have no control over that.

Server has been restarted. The game will be back online in few minutes.
Update: we have some issue with the hardware. Created a ticket with our host provider to check it.

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