Just noticed. It's not the previous haloween quest (2016). This is the 2015 one, starting in Taesan . Found it.

Oktober 30, checked for the quest but couldn't find it. Andra Feretta is there, but i can't start the quest. It's still closed on all my toons.

In that case, only support can help. Best to contact them by mail. If it's there, they'll find it.
Was just hoping to help you out based on my own experience. Sorry that didn't work out.
Have fun

Check the civil tab of your toon ? It's a common explanation for 'lost' items also. Especially clothing.

Login again and type the word hat in the search field of your bag and press enter.
It should be there, probably hiding under another item

They should implement a button to report spam in board.
Something like 2 spam reports sends message to quarantaine. Mods can decide later what to do with it.

Swift reply to my mail. Taking care of questions and problems.
Job well done. Keep it going

Mail sent to support. I explained the case, giving account/character info and some additional circomstances.
I suppose they'll look into it
Thanks

Bump Bump.
Anyone watching the bug reports ? I lost 100 BC on this one. I would like to get them back or delivered to the rightfull character please.
Thank you

Mails show up successfully sent in journal window. But the receiving player can't see them. Source = denberre, server Wojtek receivers are Aphrodite and Freeze. Both fairly new/recent characters. One is very precious because it contained a nice batch of BC for a guild member. Hope to get the stuff b...

Yes! I tried and the character transfer is working fine! Two little problems... The first: http://i67.tinypic.com/ega22s.jpg and the last: I emptied the source account of its character, but was not aware that the blue crowns won't follow the last character of the account! Now I have an empty accoun...

I'm glad things worked fine
Job well done.

Does anyone know if crossing is working again ?
I think it was mentioned in the migration / test logs. I would like to move characters in separate accounts to just one -main- account.