Help me

kurpot
Défricheur
Posts: 3
Joined: Sat 09 Dec 2017, 11:49
Realm: -

Help me

Postby kurpot » Sat 09 Dec 2017, 12:00

Dear administration I will be grateful in your help. My hero hovered in the game when moving from his site to the guild building, now I can not enter the game.

User avatar
Céline
Mystique
Posts: 1500
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: Help me

Postby Céline » Sat 09 Dec 2017, 12:42

Hello,

Can you check if the following ports are open: 80 943 4510 ?
Sometimes modem/box or softwares (firewall, antivirus and other "security" softwares) lock them of block the game or Silverlight.

If you play at school, work or with a public connexion, ports "to play" are generally blocked. If you know the network admin, you can ask him to open them.
---
~Contact : support@virtys.com~

kurpot
Défricheur
Posts: 3
Joined: Sat 09 Dec 2017, 11:49
Realm: -

Re: Help me

Postby kurpot » Sat 09 Dec 2017, 13:00

Thank you for your attention, I really entered. And I apologize for the trouble.

User avatar
Céline
Mystique
Posts: 1500
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: Help me

Postby Céline » Sat 09 Dec 2017, 13:22

No problem.
I'm glad to know that the problem is solved
---
~Contact : support@virtys.com~


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