Were old accounts deleted?

Dilbe
Défricheur
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Were old accounts deleted?

Postby Dilbe » Mon 05 Dec 2016, 18:08

Hello,

I have not played Therian Sage for a while and i wanted to try it out again, but it seems my old account is inaccessible. Does anyone know if inactive accounts are deleted when not accessed for a long time?

Kind regards,
Dilbe.

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TheHarvester
Emperator
Posts: 47
Joined: Sat 13 Feb 2016, 15:26
Realm: Fauconnia

Re: Were old accounts deleted?

Postby TheHarvester » Mon 05 Dec 2016, 19:26

The game was part of Gameforge for some time. When they separate ... every player have option to transfer his account to the place we are now ... or not.
I think that if you're not check the option (because you didn't play at that time) ... your account is gone. Sorry.
Even thou ... write to the support :idea:

Melindra
Bourlingueur
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Re: Were old accounts deleted?

Postby Melindra » Mon 05 Dec 2016, 20:59

Send an email to Virtys Support to see if they can retrieve your account. support@virtys.com
They were able to retrieve mine from the old Gameforge files. :D

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Céline
Mystique
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Re: Were old accounts deleted?

Postby Céline » Mon 05 Dec 2016, 21:22

Yep. We've not saved the old accounts (informations about the players), but the characters (informations about the hesroes) are still in our databases ;)
---
~Contact : support@virtys.com~

Dilbe
Défricheur
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Joined: Mon 05 Dec 2016, 18:01
Realm: -

Re: Were old accounts deleted?

Postby Dilbe » Mon 05 Dec 2016, 21:33

Thanks all for the replies. I'll send a mail to support.


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