Support Mail Problem?

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SonyaBlade
Emperator
Posts: 44
Joined: Wed 06 Jan 2016, 11:51
Realm: Alchimideon

Support Mail Problem?

Postby SonyaBlade » Thu 11 Jul 2019, 05:57

Is the support e-mail system active?
I get automatic answer with blank support text.
mfg sonya

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Céline
Mystique
Posts: 2114
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: Support Mail Problem?

Postby Céline » Thu 11 Jul 2019, 06:29

Hello,

If you received something like this a few seconds or minutes after sending your e-mail, it's normal.
Screenshot_9.jpg
Screenshot_9.jpg (22.35 KiB) Viewed 597 times


It's just a way for you to be sure we've got your e-mail. And that we will read it and give you an answer as soon as we can.
---
~Contact : support@virtys.com~

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SonyaBlade
Emperator
Posts: 44
Joined: Wed 06 Jan 2016, 11:51
Realm: Alchimideon

Re: Support Mail Problem?

Postby SonyaBlade » Thu 11 Jul 2019, 07:07

Thank you Celine for the quick answer,
the text is very confusing in addition to the blank text
:? :lol:

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Céline
Mystique
Posts: 2114
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: Support Mail Problem?

Postby Céline » Thu 11 Jul 2019, 09:10

Will ask Falk if it's possible to modify the auto-answer.
The text between ## is weird ! (better nothing than that !)
---
~Contact : support@virtys.com~


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