Random Disconnects

Cadyenie
Citoyen
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Joined: Mon 11 Mar 2019, 01:07
Realm: Lanfar

Random Disconnects

Postby Cadyenie » Sun 08 Sep 2019, 00:26

Once or twice a day, everyone on Lanfar server is kicked. During the disconnect, chat is uneffected, but mail, reports, finishing or queuing an action will close the client. It seems to happen to both Browser and Desktop clients. It strikes everyone on the server at the same time.

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Céline
Mystique
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Re: Random Disconnects

Postby Céline » Sun 08 Sep 2019, 06:41

Hello,

I reported your message to the person concerned. But it's Sunday, not sure he will see it today ;)
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Cadyenie
Citoyen
Posts: 26
Joined: Mon 11 Mar 2019, 01:07
Realm: Lanfar

Re: Random Disconnects

Postby Cadyenie » Mon 30 Sep 2019, 23:15

This is still happening on Lanfar server.

krammark1
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Re: Random Disconnects

Postby krammark1 » Mon 07 Oct 2019, 00:17

~00:10 GMT, server crashed

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Céline
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Re: Random Disconnects

Postby Céline » Mon 07 Oct 2019, 07:34

Did it restart immediatly ?
Are your sure it's the server ?

(message transfered)
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Cadyenie
Citoyen
Posts: 26
Joined: Mon 11 Mar 2019, 01:07
Realm: Lanfar

Re: Random Disconnects

Postby Cadyenie » Mon 07 Oct 2019, 19:41

The server doesn't crash, it just kicks everyone. We can log back in right away. Can watch your social list go offline 1 after another.

Cadyenie
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Posts: 26
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Realm: Lanfar

Re: Random Disconnects

Postby Cadyenie » Wed 09 Oct 2019, 10:10

Everyone kicked at 6:07 am US EDT.

krammark1
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Re: Random Disconnects

Postby krammark1 » Wed 09 Oct 2019, 10:18

sorry, I meant everyone got kicked
and yes its not just me, I asked around for confirmation

when my browser crashes the ingame page refreshes, which doesn't work, so I get an error message of login failure
when the server kicks me, it is similar to AFK time-out and sends you straight to the main page

and it happens when you que activities, so it was/is definitely not AFK kick

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Falkarma
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Re: Random Disconnects

Postby Falkarma » Thu 10 Oct 2019, 11:55

We are looking into it.
Therian Saga

krammark1
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Re: Random Disconnects

Postby krammark1 » Thu 10 Oct 2019, 15:10

another around of kicking at ~15:08 GMT

krammark1
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Re: Random Disconnects

Postby krammark1 » Fri 11 Oct 2019, 20:17

20:10, another round of kicking

Cadyenie
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Realm: Lanfar

Re: Random Disconnects

Postby Cadyenie » Wed 16 Oct 2019, 16:12

Another kick at noon US EDT.

A piece of information: The kicks happen if you finish an action, queue something or try to access something (mail, pro chest, etc) during a window. If you don't click anything and have a very long action running, sometimes you don't get kicked, the game reconnects after the window is over.

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Falkarma
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Re: Random Disconnects

Postby Falkarma » Wed 16 Oct 2019, 18:34

We changed a configuration on the server that could have been the cause for this. Please keep us informed if it happen again.
Therian Saga

Cadyenie
Citoyen
Posts: 26
Joined: Mon 11 Mar 2019, 01:07
Realm: Lanfar

Re: Random Disconnects

Postby Cadyenie » Fri 18 Oct 2019, 20:35

So far today, no reports of disconnects.

cuentista
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Re: Random Disconnects

Postby cuentista » Sat 19 Oct 2019, 00:03

Nostria and others will be fixed?

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Céline
Mystique
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Re: Random Disconnects

Postby Céline » Sat 19 Oct 2019, 17:27

Have you the same randm disconnects ?
We found something on Lanfar and Fauconnia, not on the other servers.
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SlyScrutator
Défricheur
Posts: 10
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Realm: Nostria

Re: Random Disconnects

Postby SlyScrutator » Sat 19 Oct 2019, 19:28

We have not random disconnects. We have systematic disconnects on Nostria every 12 hours.

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Céline
Mystique
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Re: Random Disconnects

Postby Céline » Sat 19 Oct 2019, 19:36

Message transfered.
---
~Contact : support@virtys.com~

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NightCroucher
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Re: Random Disconnects

Postby NightCroucher » Sun 20 Oct 2019, 06:46

There was one this night at agonedus

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Falkarma
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Re: Random Disconnects

Postby Falkarma » Sun 20 Oct 2019, 13:52

I've fixed something on Agonedus and other server, thing should be ok now.
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