Lost Premium Account...

[The Couch Yeti]

Hi their, so I played originally before the servers were taken down and just recently found they were brought back up, however I have none of my chars - and I am a paid player. Spent over 100$ myself, and had a few referred players who also spent quite a sum each.
So, I was wondering - I have emails between me and the old virtys(Not sure if it's still the originals around or not.) - and it shows my record of accounts being noted.

I haven't received a reply, so was wondering if there was some way I could speed this up - I once was a paid player, with QUITE some time invested.

There is currently an OLD email that was between myself and virtys staff sent, with a new message for a review of my chars being returned or some sort of possible reimbursement ingame

[Céline]

Hello,

The Old Virtys is... the same Virtys as now But the adress to contact us has changed since we work again alone.

If you had an old account and didn't validate the transfer from Gameforge to Virtys (December 2015) :
- create a new empty account
- send us a mail to support@virtys.com
- tell us the name of your new account, and the name + server of your heroes
We're able to give you your characters back, and the premium etc you had
Isn't it wonderful ?

But we don't work on account here

[The Couch Yeti]

Thanks, sent an email back to the reply I got - appreciate it <3