lost materials

Beatuss
Défricheur
Posts: 5
Joined: Tue 09 Oct 2018, 18:59
Realm: Maliken

lost materials

Postby Beatuss » Tue 09 Oct 2018, 19:18

Hello
on 9/10 at 00.10 I received 4 articles by post, specifically:

35 small raw morganite
35 small rough turquoise
28 small raw onyx
1 eliandel jewelry pincer 42

I clicked on the various figures to collect the items, but they never entered my backpack and disappeared from the mail.
They have not even returned to the sender

Is it possible to recover them in any way?

sorry for the double message (also on Italian forum)

thanks for the help

User avatar
Balok
Bâtisseur
Posts: 140
Joined: Wed 06 Jan 2016, 16:45
Realm: Fauconnia

Re: lost materials

Postby Balok » Tue 09 Oct 2018, 19:32

Did you try logging out and logging back in? Rarely, mailed items seem to disappear, but when you log back in there are there.

If that does not work, contact support: support@virtys.com

HTH
Gentlemen! You can't fight in here!! This is the War Room!

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Céline
Mystique
Posts: 2286
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: lost materials

Postby Céline » Tue 09 Oct 2018, 19:39

Hello :)

Before relaunch the game, it's better to clear cache (if you play by browser) and Silverlight memory : right clic in game, clic Silverlight, last tab, "clear all". It forces SL to load "fresh" information directly from the server.

Sometimes items go back to the sender. Not in mail, but in the bags.
---
~Contact : support@virtys.com~

Beatuss
Défricheur
Posts: 5
Joined: Tue 09 Oct 2018, 18:59
Realm: Maliken

Re: lost materials

Postby Beatuss » Wed 10 Oct 2018, 17:11

thanks guys for the answers.
I cleaned the case but it did not help.
I try to write an email to support
we hope well!

bye

User avatar
Céline
Mystique
Posts: 2286
Joined: Fri 20 Nov 2015, 20:42
Realm: -

Re: lost materials

Postby Céline » Wed 10 Oct 2018, 18:23

Beatuss wrote: I try to write an email to support


Mail received and answered ;)
---
~Contact : support@virtys.com~

Beatuss
Défricheur
Posts: 5
Joined: Tue 09 Oct 2018, 18:59
Realm: Maliken

Re: lost materials

Postby Beatuss » Wed 10 Oct 2018, 19:17

thank uuuuuuuuuuuuuu

very fast & very efficient
<3


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