New char can't receive letters

[Becks]

Hi all,

today (18.01. I created a new char (my 5th). As usual, I sent him some money, clothes etc. but as soon as I arrived in Crane Harbour, I saw no incoming letters. I relogged, nothing changed. I tried again from different chars and some of my Server also tried to send a letter to my new char, but nothing. Sending letters from this char is working fine, but I still can't receive them with my new char.
If the devs want to take a look:

Account: Genkarddoffel
Server: Alchimideon
Char Name: Edmund

P.S. It would be nice if i can get at least my gold back

[denberre]

Mails show up successfully sent in journal window. But the receiving player can't see them.
Source = denberre, server Wojtek
receivers are Aphrodite and Freeze. Both fairly new/recent characters.
One is very precious because it contained a nice batch of BC for a guild member.
Hope to get the stuff back or delivered to the right account.

[denberre]

Bump Bump.
Anyone watching the bug reports ? I lost 100 BC on this one. I would like to get them back or delivered to the rightfull character please.
Thank you

[Kelisia]

Can you send an email to the support at support@virtys.zendesk.com containing all the informations about the issues (account, caracters, objects, day/hour...) ?

[denberre]

Mail sent to support. I explained the case, giving account/character info and some additional circomstances.
I suppose they'll look into it
Thanks

[Falkarma]

Hey, we found out why, we are working on a solution.

[denberre]

Swift reply to my mail. Taking care of questions and problems.
Job well done. Keep it going