Confirmation Mail not send

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Morlop
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Confirmation Mail not send

Postby Morlop » Mon 25 Jan 2016, 13:24

I got some complaints from players that when having registered after the server migration they didn't get a confirmation e-mail... and now after more than a week they can't login anymore. Anyone else having this problem?
And is there a solution for this?

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Falkarma
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Re: Confirmation Mail not send

Postby Falkarma » Mon 25 Jan 2016, 14:18

The best is to send an email to support@virtys.com using the email address of the account (and asking to confirm the email).

Right now the support has a lot to do but we will process them as soon as possible.

We will also get a list of emails that failed, maybe we'll find out why.
Therian Saga

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Morlop
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Re: Confirmation Mail not send

Postby Morlop » Mon 25 Jan 2016, 14:23

Yes I told them to write to support@virtys.com, apparently they didn't get an answer... could also be fault on their part, don't if other people have that problem, too....

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Cloudigger
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Re: Confirmation Mail not send

Postby Cloudigger » Mon 25 Jan 2016, 15:36

They can also use: support@virtys.zendesk.com

I'm looking at the support mail right now.

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Morlop
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Re: Confirmation Mail not send

Postby Morlop » Mon 25 Jan 2016, 15:45

Is there a difference between those two mail adresses?
(I checked, the one I recommended was support@virtys.zendesk.com)


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