Polish server is not working.

Nobius
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Re: Polish server is not working.

Postby Nobius » Thu 18 Feb 2016, 09:19

It's down again

Tirion
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Re: Polish server is not working.

Postby Tirion » Thu 18 Feb 2016, 10:28

This is BIG JOKE this time, its same situation? AGAIN? :!:

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Amara
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Re: Polish server is not working.

Postby Amara » Thu 18 Feb 2016, 10:49

I hope they will fix it soon.
Image

jupiterek1977
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Re: Polish server is not working.

Postby jupiterek1977 » Thu 18 Feb 2016, 10:50

This is not a joke :( server offline AGAIN :cry:

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Morlop
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Re: Polish server is not working.

Postby Morlop » Thu 18 Feb 2016, 10:54

Have you contacted suppor via Mail? -> Not sure, when they will come on Forum today.

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Juzam
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Re: Polish server is not working.

Postby Juzam » Thu 18 Feb 2016, 11:02

mail already sent

Einar
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Re: Polish server is not working.

Postby Einar » Thu 18 Feb 2016, 12:21

bad thing happen again this is shame

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ReyWargen
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Re: Polish server is not working.

Postby ReyWargen » Thu 18 Feb 2016, 12:24

fuck you virtys... I do not buy the songs of the second time in a week is a hardware fault...

Tirion
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Re: Polish server is not working.

Postby Tirion » Thu 18 Feb 2016, 12:55

2x times back 2 back in week rack problem? ... yeah sure.. This time treat us better and at last give us Lamden infusion/
Tonic biscuit as refund.

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Ishael
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Re: Polish server is not working.

Postby Ishael » Thu 18 Feb 2016, 12:59

Ticket has been opened to our dedicated server provider.
This is the second time in 2 weeks, they will have the change the mother board I think and it may take few hours. Will keep your updated.

Again, sorry for the inconvenience.

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ReyWargen
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Re: Polish server is not working.

Postby ReyWargen » Thu 18 Feb 2016, 13:05

yeah sure... again our server, again at the same times and then you have players in the ass ...

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Emerald
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Re: Polish server is not working.

Postby Emerald » Thu 18 Feb 2016, 13:07

This is happening again after update, so maybe next time you guys finish update/maintaince check if all servers are working. It'll save you some time and players won't complain on forum :P
... Open your Eyes ...

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Ishael
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Re: Polish server is not working.

Postby Ishael » Thu 18 Feb 2016, 13:20

ReyWargen wrote:yeah sure... again our server, again at the same times and then you have players in the ass ...


Please refrain from using that sort of language (your previous post too) or I'm just going to lock you.

We have no control over the hardware and our provider is checking it right now.
The memory was the issue last time but it looks like the motherboard is actually damaged and without running a full diagnostic (12 to 24 hours) they could not detect it.

Again, we are sorry for the inconvenience and I understand your frustration. Me and the hardware provider are doing our best to fix this as soon as possible...

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Ishael
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Re: Polish server is not working.

Postby Ishael » Thu 18 Feb 2016, 13:22

Emerald wrote:This is happening again after update, so maybe next time you guys finish update/maintaince check if all servers are working. It'll save you some time and players won't complain on forum :P


This is an hardware issue. The update has nothing to do with the problem unfortunatly :(
Our provider did some diagnostic last time and changed one memory unit but it looks like the problem is coming back so they are going to check the motherboard this time.

In the mean time I'm looking to start a new machine for backup.

Will keep you informed

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Emerald
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Re: Polish server is not working.

Postby Emerald » Thu 18 Feb 2016, 13:26

Ishael wrote:
Emerald wrote:This is happening again after update, so maybe next time you guys finish update/maintaince check if all servers are working. It'll save you some time and players won't complain on forum :P


This is an hardware issue. The update has nothing to do with the problem unfortunatly :(
Our provider did some diagnostic last time and changed one memory unit but it looks like the problem is coming back so they are going to check the motherboard this time.

In the mean time I'm looking to start a new machine for backup.

Will keep you informed



I just hope they get it back up and running ASAP ^^
... Open your Eyes ...

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Ishael
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Re: Polish server is not working.

Postby Ishael » Thu 18 Feb 2016, 13:32

Also, we are going to give you some infusion to make up with the down time.
I will add several infusion (will depend of the total down time including 2 weeks ago) to all account with at least one active character on Hypporiel (created before today)

Tirion
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Re: Polish server is not working.

Postby Tirion » Sat 20 Feb 2016, 11:20

Ishael wrote:Also, we are going to give you some infusion to make up with the down time.
I will add several infusion (will depend of the total down time including 2 weeks ago) to all account with at least one active character on Hypporiel (created before today)



U said later "today or tomorrow" ... :evil:


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