Polish server is not working.

Tirion
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Polish server is not working.

Postby Tirion » Fri 12 Feb 2016, 11:33

Like in tittle, there is whine mode on polish side ;x

-after login, game will drop into main site (login from www)
-after login nothing happend (client)

Basicaly only polish server is not working.

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Falkarma
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Re: Polish server is not working.

Postby Falkarma » Fri 12 Feb 2016, 13:02

We are on it, look like a machine problem. Stay tune.
Therian Saga

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 13:08

Server has been restarted. The game will be back online in few minutes.
Update: we have some issue with the hardware. Created a ticket with our host provider to check it.

Tirion
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Re: Polish server is not working.

Postby Tirion » Fri 12 Feb 2016, 13:17

Well i understand this shit hapend...

But ppl gonna go crazy ;p its almost 6h down ...

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Nulani
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Re: Polish server is not working.

Postby Nulani » Fri 12 Feb 2016, 13:32

after server restart, it is all the same :(
fingers crossed for you guys, we believe you can manage it ASAP :) we miss our fave game veeery much :roll:

Tirion
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Re: Polish server is not working.

Postby Tirion » Fri 12 Feb 2016, 14:14

Any new news?

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ReyWargen
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Re: Polish server is not working.

Postby ReyWargen » Fri 12 Feb 2016, 14:28

.... we're waiting

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 14:37

Our host provider is still working on it.
We tried to restart the server multiple times and we are trying to find the issue, if it is an hardware issue, they will need to replace the rack and this takes some time.

Really sorry for the inconvenience, we have no control over that.

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ReyWargen
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Re: Polish server is not working.

Postby ReyWargen » Fri 12 Feb 2016, 14:48

Do not you have to blame, I understand that this situation is random, but it would have been nice though to know what is going on or to sit and wait or does not make sense for the next few hours. This is not your fault, but our not, and we lose another hour no one we probably do not reward.

Sorry for the grammatical errors, the schools do not use that language.

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Nulani
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Re: Polish server is not working.

Postby Nulani » Fri 12 Feb 2016, 14:57

would be great anyway to know how much longer, approximately, we have to wait - it is so annoying to sit and refresh the page on and on...

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Nulani
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Re: Polish server is not working.

Postby Nulani » Fri 12 Feb 2016, 15:02

there is something new now, you can go to the "PLAY " page and then you get " acces denied" or " "timed out" ... :(

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ReyWargen
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Re: Polish server is not working.

Postby ReyWargen » Fri 12 Feb 2016, 15:16

banging his head on the keyboard - continued

Tirion
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Re: Polish server is not working.

Postby Tirion » Fri 12 Feb 2016, 15:30

Any chance at last that we can get 1day enthusiasm for time lost reward ?? :roll:

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 15:40

yes the server keeps going down. We have to start a diagnostic (our host provider) and this can take from 2 to 12 hours.
Doing our best to bring it online as soon as possible.

Viki
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Re: Polish server is not working.

Postby Viki » Fri 12 Feb 2016, 16:14

Avec un coeur lourd que je vous écris ce post, mais les jours de Gameforge tels défauts étais pas...

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 16:53

Viki wrote:Avec un coeur lourd que je vous écris ce post, mais les jours de Gameforge tels défauts étais pas...


It is an hardware failure... I do not think GameForge can avoid that too :)
Those failures are very rare and we are very unlucky to get one.

Viki
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Re: Polish server is not working.

Postby Viki » Fri 12 Feb 2016, 17:04

et même si vous avez une sauvegarde? en cas de défaillance d'un disque.

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 18:09

Good news. Server is back online.
The issue was with the memory, one of the DIMM was basically dead and they had to replace it.
Really sorry for the inconvenience :)

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Ishael
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Re: Polish server is not working.

Postby Ishael » Fri 12 Feb 2016, 18:51

Viki wrote:et même si vous avez une sauvegarde? en cas de défaillance d'un disque.


We are talking about hardware failure here... If the server hardware is not working we need to replace it... DB backup will not help with this in anyway...

jupiterek1977
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Re: Polish server is not working.

Postby jupiterek1977 » Fri 12 Feb 2016, 19:14

Ishael wrote:Good news. Server is back online.
The issue was with the memory, one of the DIMM was basically dead and they had to replace it.
Really sorry for the inconvenience :)


or in connection with the failure of the server offline 10h get compensation?


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