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Polish server is not working.

Posted: Fri 12 Feb 2016, 11:33
by Tirion
Like in tittle, there is whine mode on polish side ;x

-after login, game will drop into main site (login from www)
-after login nothing happend (client)

Basicaly only polish server is not working.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 13:02
by Falkarma
We are on it, look like a machine problem. Stay tune.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 13:08
by Ishael
Server has been restarted. The game will be back online in few minutes.
Update: we have some issue with the hardware. Created a ticket with our host provider to check it.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 13:17
by Tirion
Well i understand this shit hapend...

But ppl gonna go crazy ;p its almost 6h down ...

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 13:32
by Nulani
after server restart, it is all the same :(
fingers crossed for you guys, we believe you can manage it ASAP :) we miss our fave game veeery much :roll:

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 14:14
by Tirion
Any new news?

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 14:28
by ReyWargen
.... we're waiting

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 14:37
by Ishael
Our host provider is still working on it.
We tried to restart the server multiple times and we are trying to find the issue, if it is an hardware issue, they will need to replace the rack and this takes some time.

Really sorry for the inconvenience, we have no control over that.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 14:48
by ReyWargen
Do not you have to blame, I understand that this situation is random, but it would have been nice though to know what is going on or to sit and wait or does not make sense for the next few hours. This is not your fault, but our not, and we lose another hour no one we probably do not reward.

Sorry for the grammatical errors, the schools do not use that language.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 14:57
by Nulani
would be great anyway to know how much longer, approximately, we have to wait - it is so annoying to sit and refresh the page on and on...

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 15:02
by Nulani
there is something new now, you can go to the "PLAY " page and then you get " acces denied" or " "timed out" ... :(

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 15:16
by ReyWargen
banging his head on the keyboard - continued

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 15:30
by Tirion
Any chance at last that we can get 1day enthusiasm for time lost reward ?? :roll:

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 15:40
by Ishael
yes the server keeps going down. We have to start a diagnostic (our host provider) and this can take from 2 to 12 hours.
Doing our best to bring it online as soon as possible.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 16:14
by Viki
Avec un coeur lourd que je vous écris ce post, mais les jours de Gameforge tels défauts étais pas...

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 16:53
by Ishael
Viki wrote:Avec un coeur lourd que je vous écris ce post, mais les jours de Gameforge tels défauts étais pas...


It is an hardware failure... I do not think GameForge can avoid that too :)
Those failures are very rare and we are very unlucky to get one.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 17:04
by Viki
et même si vous avez une sauvegarde? en cas de défaillance d'un disque.

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 18:09
by Ishael
Good news. Server is back online.
The issue was with the memory, one of the DIMM was basically dead and they had to replace it.
Really sorry for the inconvenience :)

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 18:51
by Ishael
Viki wrote:et même si vous avez une sauvegarde? en cas de défaillance d'un disque.


We are talking about hardware failure here... If the server hardware is not working we need to replace it... DB backup will not help with this in anyway...

Re: Polish server is not working.

Posted: Fri 12 Feb 2016, 19:14
by jupiterek1977
Ishael wrote:Good news. Server is back online.
The issue was with the memory, one of the DIMM was basically dead and they had to replace it.
Really sorry for the inconvenience :)


or in connection with the failure of the server offline 10h get compensation?