I can not connect to the game anymore
my last action in the game was the capture of a cristallyne garkul pet and after that the game stopped working
Can someone help me please
problem connecting
Re: problem connecting
Hello,
I need some more informations to help you : "where" is the problem ?
- can you connect on the website ?
- do you play with our Client, steam Client or by browser ?
- can you connect in-game and see your characters ? and then can not enter on your server ?
Some tips :
- restart modem/box
- be sure that ports 80, 943 and 4510 are open
- verify that antivirus, firewall etc don't block the game, Client and Silverlight
- cleat cache (if playing by browser), and SL memory (launche game, right clic, clic Silverlight, clic last tab (memory) and choose "clear all", relaunch game)
I need some more informations to help you : "where" is the problem ?
- can you connect on the website ?
- do you play with our Client, steam Client or by browser ?
- can you connect in-game and see your characters ? and then can not enter on your server ?
Some tips :
- restart modem/box
- be sure that ports 80, 943 and 4510 are open
- verify that antivirus, firewall etc don't block the game, Client and Silverlight
- cleat cache (if playing by browser), and SL memory (launche game, right clic, clic Silverlight, clic last tab (memory) and choose "clear all", relaunch game)
---
~Contact : support@virtys.com~
Re: problem connecting
I access the game through the client
but I can not get into the characters screen
I had been playing normally, it had never happened before
but I can not get into the characters screen
I had been playing normally, it had never happened before
Re: problem connecting
When it happens, generally just restart box/modem is enough.
Don't forget to check your "protection" softwares and ports.
(I can log your account and character with the admin Console, so there's no problem with your account ^^)
Don't forget to check your "protection" softwares and ports.
(I can log your account and character with the admin Console, so there's no problem with your account ^^)
---
~Contact : support@virtys.com~
Re: problem connecting
still does not work
I did everything you asked except check the port
I do not know much about this
I did everything you asked except check the port
I do not know much about this
Re: problem connecting
It's different for "everyone" (provider, operating system, ethernet card...).
But I'm sure your favorite search engine will find a website that explain it for your case.
I see that on my "personal account" on my provider website : I have access to my modem's settings.
Note : if you play on a public connection (hotel, airport, school, work...), the network manager probably closed those ports : there are "games" ports.
Can ask him to re-open them but... it's not always a good idea ("Hi boss, I want to play a game instead of work, can you ask the tech' to re-open gaming ports ? ")
Note2 : pay attention to "free ports test " on the web, they said all my ports are closed (... I have maybe a magical connection and don't need to be connected to use the Internet ... in fact it's just because Windows block these tests)
But I'm sure your favorite search engine will find a website that explain it for your case.
I see that on my "personal account" on my provider website : I have access to my modem's settings.
Note : if you play on a public connection (hotel, airport, school, work...), the network manager probably closed those ports : there are "games" ports.
Can ask him to re-open them but... it's not always a good idea ("Hi boss, I want to play a game instead of work, can you ask the tech' to re-open gaming ports ? ")
Note2 : pay attention to "free ports test " on the web, they said all my ports are closed (... I have maybe a magical connection and don't need to be connected to use the Internet ... in fact it's just because Windows block these tests)
---
~Contact : support@virtys.com~
Re: problem connecting
I uninstalled and installed the game again and it worked
Céline Thank you very much for your attention.
Was it a curse of the Garrun'gol Cave?
Céline Thank you very much for your attention.
Was it a curse of the Garrun'gol Cave?
Re: problem connecting
Gargkul monstrinus maybe wanted to sleep a few minutes
---
~Contact : support@virtys.com~
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