problem connecting

Tamoyo
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problem connecting

Postby Tamoyo » Wed 16 May 2018, 20:46

I can not connect to the game anymore
my last action in the game was the capture of a cristallyne garkul pet and after that the game stopped working
Can someone help me please

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Céline
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Re: problem connecting

Postby Céline » Wed 16 May 2018, 21:07

Hello,

I need some more informations to help you : "where" is the problem ?
- can you connect on the website ?
- do you play with our Client, steam Client or by browser ?
- can you connect in-game and see your characters ? and then can not enter on your server ?

Some tips :
- restart modem/box
- be sure that ports 80, 945 and 4510 are open
- verify that antivirus, firewall etc don't block the game, Client and Silverlight
- cleat cache (if playing by browser), and SL memory (launche game, right clic, clic Silverlight, clic last tab (memory) and choose "clear all", relaunch game)
---
~Contact : support@virtys.com~

Tamoyo
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Re: problem connecting

Postby Tamoyo » Wed 16 May 2018, 21:15

I access the game through the client
but I can not get into the characters screen
I had been playing normally, it had never happened before

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Mystique
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Re: problem connecting

Postby Céline » Wed 16 May 2018, 21:17

When it happens, generally just restart box/modem is enough.
Don't forget to check your "protection" softwares and ports.


(I can log your account and character with the admin Console, so there's no problem with your account ^^)
---
~Contact : support@virtys.com~

Tamoyo
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Re: problem connecting

Postby Tamoyo » Wed 16 May 2018, 21:26

still does not work :(
I did everything you asked except check the port
I do not know much about this

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Mystique
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Re: problem connecting

Postby Céline » Wed 16 May 2018, 22:01

It's different for "everyone" (provider, operating system, ethernet card...).
But I'm sure your favorite search engine will find a website that explain it for your case.
I see that on my "personal account" on my provider website : I have access to my modem's settings.

Note : if you play on a public connection (hotel, airport, school, work...), the network manager probably closed those ports : there are "games" ports.
Can ask him to re-open them but... it's not always a good idea ;) ("Hi boss, I want to play a game instead of work, can you ask the tech' to re-open gaming ports ? :mrgreen: ")

Note2 : pay attention to "free ports test " on the web, they said all my ports are closed (... I have maybe a magical connection and don't need to be connected to use the Internet :lol: ... in fact it's just because Windows block these tests)
---
~Contact : support@virtys.com~

Tamoyo
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Re: problem connecting

Postby Tamoyo » Wed 16 May 2018, 22:45

I uninstalled and installed the game again and it worked :)
Céline Thank you very much for your attention.

Was it a curse of the Garrun'gol Cave? :twisted:

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Mystique
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Re: problem connecting

Postby Céline » Thu 17 May 2018, 08:28

Gargkul monstrinus maybe wanted to sleep a few minutes ;)
---
~Contact : support@virtys.com~


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